Frequently Asked Questions
FAQ Navigation
- Tours and Visits
- Application and Leasing
- Move-In and Move-Out Support
- Fees and Payments
- Parking
- Maintenance and Requests
- Pets
- Amenities and Facilities
- Community and Lifestyle
- Still Have Questions?
Tours and Visits
How do I tour an apartment and check out the community?
You can schedule a tour through our website or by contacting our leasing office directly. We offer both in-person and virtual tours by appointment, allowing you to explore Encore 325 New Rochelle in the way that works best for you.
Can I tour without an appointment?
We recommend scheduling a tour in advance so we can give you the time and attention you deserve. Walk-ins are welcome when availability allows, but booking ahead ensures a smoother experience.
Application and Leasing
How do I apply for an apartment in your complex?
You can apply online through our website or in person at the leasing office. Our team is here to assist you through each step of the process.
What documents do I need to provide for the application process?
Youll need a government-issued photo ID, proof of income (like pay stubs, tax returns, or employment verification), and your Social Security number for a credit and background check.
What are the income requirements to qualify for an apartment?
Applicants must earn at least three times the monthly rent to qualify. Guarantors may be accepted if you dont meet the income threshold.
What is the lease term for the apartments?
Standard lease terms are 12 months. Shorter or extended lease terms may be availableplease contact the leasing team to explore your options.
Can I sublease my apartment?
Subleasing is not allowed, but were happy to discuss your situation. Please contact the leasing office for assistance.
Is renter's insurance required?
Yes, all residents are required to maintain a renters insurance policy for the duration of their lease.
How do I renew my lease?
Youll be contacted before your lease ends with renewal options. Most lease renewals can be completed online or directly with our team.
Does Encore 325 offer affordable housing options?
Yes, Encore 325 participates in affordable housing programs, though availability is limited. Contact our leasing office to learn more about the eligibility requirements.
Move-In and Move-Out Support
Are there move-in or application fees?
Yes, there is a non-refundable application fee and a one-time move-in fee. Contact our team for the latest rates.
Are there services to help with the move-in process?
Our team is here to make move-in easy, and we offer elevator reservations and loading dock access. We can also recommend local movers if needed.
Are there any restrictions on decorating or modifying the apartment?
You are welcome to decorate, but please keep in mind that permanent modifications, such as painting or structural changes, require management approval.
What happens if I need to break my lease?
Lease break fees may apply depending on your terms. Contact our office to review your specific options.
How much notice is required before moving out?
We ask for a 60-day written notice before your lease ends.
What is the process for moving out?
Let us know your move-out date, schedule a final inspection, and return your keys. Our team will guide you through the entire process.
How long does it typically take to receive the security deposit refund?
Security deposits are typically returned within 30 days of move-out, provided the apartment is in good condition.
Will I be charged for normal wear and tear?
No, residents are not charged for normal wear and tear. Charges may apply only if theres excessive damage beyond typical use. Our team will walk you through everything during your move-out inspection.
Fees and Payments
How much is the security deposit, and when is it due?
Deposits vary based on credit and application review, but theyre usually equal to one months rent. Theyre due at the lease signing.
Are utilities included in the rent?
No, utilities are billed separately. Residents are responsible for electricity, gas, water/sewer, and internet/cable.
Which Wi-Fi providers can I use?
Optimum and Verizon Fios are both available in the building, offering fast, reliable internet options.
How can I pay my rent?
Rent can be paid online through our resident portal using a debit/credit card or bank transfer. You can also set up automatic payments.
Are there other fees, such as monthly amenity or technology fees?
Yes, there may be monthly amenity and tech fees. Contact our office for a current breakdown.
Parking
Is parking available? Is there an additional fee?
Yes, secured parking is available for residents. Monthly parking fees apply.
Are there any restrictions on overnight guests?
Overnight guests are welcome, but please notify the leasing office if someone will be staying longer than a few days.
Are there EV charging stations?
Yes, EV charging stations are available in the parking garage.
Maintenance and Requests
How do I submit maintenance requests?
Maintenance requests can be submitted at any time through the resident portal or mobile app.
How quickly are maintenance issues addressed?
Routine issues are usually resolved within 2448 hours. Emergency concerns are handled immediately.
Pets
Do you allow pets in the apartments?
Yes! Encore 325 is a pet-friendly apartment community.
Is there a pet deposit or monthly pet fee?
Theres a one-time pet fee and a small monthly pet rent. Contact us for current rates.
What is the pet policy for specific breeds or sizes?
Some breed and weight restrictions apply. Please contact the leasing office for a comprehensive list of approved breeds.
How many pets can I have, and whats your policy on service animals or emotional support animals (ESAs)?
Residents are permitted to have up to two pets per apartment. Service animals and emotional support animals are always welcome and are exempt from pet fees and restrictions, by applicable laws. Please contact our leasing office to submit the required documentation.
What onsite amenities do you offer for pets?
Encore 325 offers pet-friendly amenities, including a dog run and a pet grooming station.
Amenities and Facilities
What amenities are available in the complex?
Our community features a fitness center, resident lounge, rooftop terrace, business center, bike storage, and additional amenities.
Are there laundry facilities in the complex?
Each apartment includes a full-size, in-unit washer and dryer.
Is there bike storage available on the property?
Yes, we offer secure indoor bike storage.
Do the apartments have high-speed internet access?
Yes, major providers offer high-speed internet throughout the building.
How does package delivery work?
We offer secure package lockers and a package room, including Amazon Hub access.
What floor plans are available at Encore 325?
We offer studio, one-bedroom, and two-bedroom apartments in New Rochelle. Visit our website for current availability and floor plan layouts.
Do you offer virtual tours of the apartments?
Yes, virtual tours are available online and by appointment.
Are furnished apartments available?
Furnished options may be available for short-term leases. Please contact our leasing team for more information.
Community and Lifestyle
Are there any community events or activities organized?
Yes! We host regular events for residents, including social gatherings, wellness classes, and seasonal celebrations.
Are there quiet hours in the community?
Yes, quiet hours are observed from 10 PM to 8 AM to ensure a peaceful environment for all residents.
How do I report a noise complaint?
Noise complaints can be submitted through the resident portal or by contacting the management office directly.
What nearby schools or childcare facilities are available in the area?
Encore 325 is near top-rated schools and childcare centers in New Rochelle, including New Rochelle High School and The Learning Experience.
Could you please provide more information about the property's location and the nearby transportation options?
Encore 325 is situated in downtown New Rochelle, just steps from the Metro-North train station, offering express service to Grand Central. You'll also have quick access to I-95 and local bus routes, making commuting around Westchester County and NYC easy.
What is your smoking policy?
Encore 325 is a smoke-free community.
Still Have Questions?
Give us a call or send a message through our contact form were happy to help.